Of course on a website we don’t have a star salesperson closing prospects, so we’ve got to rely on content to do it for us. Usually this is in the form of a sales letter, but the typical sales letter is rather lengthy. This is good, in that they cover the main objections and do a good job of explaining the benefits. But if a customer has a particular question, making them scroll through this long sales letter to find the answer may actually lose you the sale.
Imagine a customer on the brink of making the purchase. They just have one question, something that will be the deciding factor on whether they whip out the credit card or close the page. They’re busy, and they want the answer now. And no, they don’t want to scroll all the way through your sales letter 2 or 3 times searching for the information.
Solution? A Frequently Asked Questions section. That’s right. Adding an F.A.Q. to your sales process can increase your sales – sometimes dramatically. And it doesn’t have to be on your sales page. Installing a prominent F.A.Q. link to the top and bottom of the page is effective. So is having a F.A.Q. section either within the sales letter itself or off to the side of the page.
What should be in your F.A.Q.? Two things: First, all of the information a typical customer needs to make a decision. This includes what’s included in the offer, the major benefits, the price and guarantee, what they can expect, time frame to get results, etc.
Second, your F.A.Q. should include all of the questions you repeatedly get from prospects. These might be things you wouldn’t think they would ask, but they do, such as, “Does this work outside of the U.S.? Do I need to purchase anything else to make this work?” Etc.
Think of your F.A.Q. as a living, growing thing. Any time you think of a question that should be added, do it. Any time someone asks you a good question, add it. Typically, the better your F.A.Q., the more sales you will make.
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